Please
be aware that all orders will be shipped pursuant to voice verification of the
order submitted. We will not ship any order without voice confirmation due to
the current rash of credit card and online fraud cases. This is for your safety
as well as ours. Once voice verification is completed we need 24 to 36 hr. to
process and ship your order.
Overnight orders will be given 1st priority.
We thank you for your understanding and patience.
Method of Payment
For USA Residents:
We accept all major credit
cards: Visa, MasterCard, Discover, And American Express. We also accept
certified checks or money orders. For bank transfers call our customer service
for bank details. For personal checks there is a 10 business day waiting period
for the checks to clear.
Shipping: We endeavor
to ship all orders within 24 to 48 hours of the order being placed, subject to
credit card approval.
We ship the merchandise via UPS, Federal Express, and Parcel Post.
Shipping, handling and insurance costs are in addition to the item purchase
price agreed upon with the salesman.
For purchases being shipped
to an alternate address: (Not the same
address as on the credit card statement) It
is the customers responsibility to call the credit card company with the
alternate shipping address. If not your shipment will be delayed due to address
verification. (This is to protect you from
mail order fraud.)
For Overseas Orders:
We accept all major
credit cards: Visa, Master, Discover and American Express. We also accept
certified checks, money orders, travelers checks all in USA dollars. For
bank transfers call our customer service for bank details.
Shipping Overseas: The
shipping and billing address "MUST" be the same as the billing statement
address. We will not ship to an alternate address. (This
is to protect you from mail order fraud.)
For the overseas customer, we can ship via UPS or Air Parcel Post, Express Mail,
or International Federal Express, depending on the weight, value and destination
of your merchandise.
Note: We are not responsible
for and can offer no specific advice on import fees, duty, Customs or taxes
which you may be charged when your merchandise reaches you. We urge you to consult
your local government import office with any questions. Shipping, Handling
and Insurance costs are in addition to the item purchase price agreed upon with
the salesman.
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Receiving Merchandise
At HotBuys Digital.com
we strive to make all of our customers' buying experience a pleasant one. Please
read the following guidelines carefully.
- Please inspect your order immediately upon
receipt. We will accept return of any items(s) within 14 days from
date of receipt. We cannot accept returns after this authorized return
period.
- Carefully unpack and inspect the merchandise,
please be careful not to damage the manufacturers packaging. We will not
accept merchandise with torn and destroyed packaging.
- Do not fill out the manufacturer's warranty
card unless you are satisfied with the merchandise and want to keep it. We
cannot accept the return of merchandise with a completed warranty card.
- Do not throw away any of the packaging
materials, for example: boxes, instruction booklets, inserts or plastic bags
until you are 100% satisfied and want to keep the merchandise.
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Returning Merchandise
If for any reason you want
to return the merchandise, please follow the instructions below.
- "Call" HotBuys Digital.com
Customer service ( no E-mail please ) within 24-48 hours of receiving
the merchandise for a "written" R.M.A#. (Return
Merchandise Authorization #)
- All returns must be in the original
manufacturer's packaging in brand new condition and include all packaging
material. For example: instruction manual, inserts (Styrofoam),
plastic bags, and unfilled warranty card.
- If damage occurred during transit, do
not throw away the packaging. Contact the carrier for inspection and
file a claim with them.
- Electronics packaged in blister packs
(the hard plastic that is heat sealed by the manufacturer)
cannot be authorized for return. If it is defective please contact
the manufacturer and they will take care of it.
When returning the
merchandise, you must include:
- A copy of your original invoice.
- A note explaining the reason for the return.
- Request for a refund or an exchange.
(This is in addition to the information you gave to the customer representative
when you called to request an R.M.A.#)
- When returning items by post, make sure to
package the merchandise securely. So that the merchandise will not be
damaged in transit.
- The merchandise must be sent freight prepaid.
Returns sent C.O.D. or "shipping charges collect" will be refused.
- Credit will be given only for items that
HotBuys Digital receives, inspects and finds to be in satisfactory condition.
Please be sure you insure your return shipment, to avoid any complications.
- All returns will be subject to a minimum 15%
restocking charge, unless otherwise specified by written authorization.
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Website Policies
- We do
not warehouse credit card information online. (therefor for every purchase
you must input credit card information)
- We do not share or sell
any customer information to any other company, it is strictly for our own
business purposes.
- All Prices are after rebate.
- Pictures are for illustration purposes only.
- Some Kits do not necessarily contain Lenses
from the manufacturer of the camera.
- We are not responsible for typographical errors.
- USA Warranty may be additional.
- Shipping, Handling and Insurance are not included
on prices of items listed on our website.
- Shipping, Insurance, and Handling costs are
NOT REFUNDABLE!
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